Shipping and Billing Terms
Acceptable forms of payment are:
- Visa ©
- Master Card ©
- Discover ©
- Paypal ©
Open Account - Subject to approval by application only
All prices and ship dates subject to change due to material costs. Please note that the dates listed above are estimated ship dates and may vary. These dates are not your expected dock date. AV Express is not responsible for any shipping charges including air freight costs. All shipping charges above are estimated and may change on actual invoice. Start date of all custom manufactured items will begin when the P.O. is updated and confirmed with the information contained in the acknowledgment for the custom items and samples are approved. Please note that a fee of $35 may be applied to all checks returned due to insufficient funds.
AV Express may ship your products using one of the following freight carriers:
- UPS ®
- FedEx ®
- USPS Priority Mail ®
- USPS First Class Mail ®
AV Express is not responsible for the cost of shipping goods to the customer except for items marked as free shipping. AV Express will package your products professionally and with care. Please choose the service that is specific to either freight company in the checkout process of your order. C.O.D. shipping method may include a shipping charge of $9.50. This charge is not controlled by AV Express, but by the shipping company that collects the funds and may change without notice. Please note that all free shipping offers are for lower 48 contiguous United States. Alaska and Hawaii are void from free shipping offers.
Orders shipped by First Class Mail ® internationally or domestic do not have tracking availability and cannot be tracked or located after the package leaves our warehouse.
Same Day Shipping
We know that you searched hard to find the products you wanted and realize you want them at the speed of light. So AV- Express has committed to shipping them fast, and by fast we mean that we promise to ship your order the same day on in stock items. Orders must be time stamped by 3 PM Eastern Standard Time. If we fail to ship the same day contact us and we will automatically ship your items with a faster method to insure that your order still arrives on time. See details on our FREE shipping methods.
No Handling Fees
AV Express does not charge handling fees to package our products.
Tax on Purchases
Law requires that AV Express collect sales tax on purchases of 6.25% for residents of Ohio. This rate may change without notice, and change depending on the county of the bill to location. All residents and / or businesses that may claim tax exempt status must provide an Ohio Tax Exempt form before order is shipped.
Minimum Purchase Amounts
AV Express does not have minimum quantity requirements or dollar minimum requirements on any standard products listed in the web store. Some special orders or custom made products may be subject to a minimum purchase quantity. This quantity is dependent on the product. Please see specific product for details.
AV Express may require that all United States orders have a minimum purchase amount of $20.00. This amount may be applied or changed without notice. International orders require a minimum purchase amount that is dependent on your local currency. To find this amount please email us on our contact us page or look at your shopping cart / checkout page for details.
AV Express offers hassle Free Returns on all the items we sell . All returns may be accepted within 45 days after our ship date. Returns will only be accepted with a Return Authorization (RA) number obtained by AV Express. If you have problems with your product please email AV Express with the part number, order number, and the problem you are having. AV Express will review your case and issue an RMA number. AV-Express does not charge a restocking fee on your returns. The RMA number must be written on the outside of the package when returned. Please repackage your defective part carefully to minimize further damage during return shipping. Return shipping charges are the responsibility of the customer for all returns that are not received defective or damaged at the fault of AV-Express, Shipping Company and or Manufacturer.
FREE technical support for Life
At AV EXPRESS we are serious about customer service and maintaining you as our valued customer FOREVER! Purchase a product from AV Express and get free technical support for the life of your product. Give one of our helpful technicians a call toll free at 1-877-302-8397. Or contact us via Live Chat.
AV Express welcomes all international orders and will ship to any country that law allows. International orders may require a minimum purchase amount. Freight charges calculated on www.av-express.com are estimated and may change on actual invoice or credit card bill. If shipping by USPS, AV Express is not responsible for shipping delays or additional charges due to your local postal service rules and regulations. If for any reason a customer services representative sees that your order will not conform to USPS or your local postal service rules and regulations, AV Express reserves the right to cancel or modify your order and / or modify your freight charges.
All freight charges, local taxes, and duty fees are the responsibility of the customer. If for any reason the customer fails to pay for their local taxes, duties, or freight, and the charging entity asks AV Express for payment, AV Express reserves the right to charge any open balance of these fees to the customer's credit card or account without notice.
AV-Express honors manufacturer’s warranty and return policy on international purchases yet will not be responsible for any shipping charges associated with the return or replacement of the products..
We at AV Express value your business and will not sell, trade, or freely distribute any personal information to any persons or organizations. Any and all information gathered on our website is for internal use only and is used to better serve you as our customer. Your email, phone number, and shipping address may be shared with UPS, FedEx, or USPS to ensure safe delivery of your order and provide you with detailed tracking information. This also allows the shipping carrier to contact you if an address is incorrect or invalid, limiting delays in shipping time. Shipping carriers do not use, sell, trade, or freely distribute information internally or to other parties.
Your shopping experience is safe and secure. Our web store and online servers are protected for your convenience. Please shop with confidence.
By shopping with AV Express, creating a purchase, or by registering with our website you agree to the collection and use of information provided by you. This information is for internal use only.
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
As you visit av-express.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with av-express.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit the page http://www.adroll.com/about/privacy to opt out of AdRoll and their partners' targeted advertising.
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.
Pricing Subject to Change
AV Express reserves the right to change any price at any time due to material costs. We strive to offer the highest quality audio products at the lowest possible prices, and we will continue our efforts. Please note that all ship dates are estimated and may vary from order to order. All dates listed on sales orders are estimated ship dates and not estimated arrival dates. All shipping charges are estimated and may change on actual invoice or bill. All OEM order start dates will begin when a purchase order is updated and confirmed with a sales order acknowledgment and samples are approved if necessary. All orders cannot be changed or canceled after they are submitted due to our automated order processing and shipping.
Questions or Comments
If you have further questions that are not covered on this page please contact us HERE. Please allow up to 48 hours for us to fully review your request and respond.
Discounts and coupon codes are not valid on Open box, special sale or clearance items. These items are already at discounted prices. Kits are eligible for additional savings with coupon codes. Please contact sales@AV-Express.com or call 877-302-8397 for further details.
You may also contact us by the following:
- 6781 Hopkins Road
- Mentor, OH 44060